![]() ![]() Similarly, a study of 254 adult patients at the Massachusetts General Hospital telehealth program found that 63% perceived no difference in the overall quality of virtual video visits compared to office visits. 8 reported that one-third of 1734 patients at CVS MinuteClinics in 2014 preferred tele-video over in-person visits. ![]() 6 Six years later, Wasson commented that it is “difficult to determine the circumstances for which phone care is likely to be effective …emerging literature about telephone care has significant gaps” (p. 5Ī randomized trial of 497 adult men followed over 2 years showed that substitution of phone calls for some in-clinic visits led to a reduction in utilization and total expenditures and improvement in physical function for the subgroup of patients with fair or poor overall health at the baseline. medical practices to assess patient experiences with care received from providers and staff in primary, specialty, and ambulatory care settings. CG-CAHPS surveys have been administered to millions of patients and thousands of U.S. 4 Variants of the CG-CAHPS survey are reported on the Centers for Medicare & Medicaid Services Physician Compare web site and used to evaluate accountable care organizations participating in the Medicare Shared Savings Program. The CAHPS Clinician and Group Survey (CG-CAHPS) is used to assess care from physician groups and/or individual providers. The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys are the most widely administered patient experience measures in the U.S. government and commercial alternative payment model contracts. 2 In addition, ambulatory patient experience performance measurement is often included in the U.S. 1 Some initiatives have incentivized providers to improve care through pay-for-performance programs. Many policy initiatives for the improvement of care quality and the facilitation of patient choice include public reporting of providers’ performances on patient experience measures. Patient experience measures are key aspects of health care quality assessment in the United States (U.S.). ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |